Warranty and Repairs

Out-of-Warranty Support

Answers by Gateway is a fee-based service to help you get the most out of your Gateway product. Via chat or phone, an elite team of tech agents can walk you through tasks like software and system customizations, device upgrades, printer installation, home networking setup, virus/malware removal, data backup and recovery, routine out-of-warranty support, and even tutorial education. Pricing and packages vary. For your convenience, this service is available 24/7 365 days a year.

In-Warranty Support

Gateway offers both email, chat, and phone support for in-warranty products, to help you return your product to factory working condition. To determine your warranty coverage, view your warranty document.

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