How to Retrieve Log Files from your Computer

What are Log Files? Log files keep track of all the tasks that your computer completes while you are testing. When you are taking a test with us, there's a conversation that takes place between our web server and your web browser. Everything that happens is put into a simple text file called a "log". 

 

These log files essentially list actions that have occurred. Our Support Team may ask you to send these files over to provide our engineers with important information about what's going on that's preventing the Screen Recorder from launching, causing interruptions to video uploads, etc. Now that the importance of these files are understood, let's get started in finding them!

Where and when to find the log files:
These log files that our engineers need are located in the UserTesting folder. Please follow the instructions below to find the log files on your computer and send them as attachments to [e-mail].